FAQ

Q What should I do if I haven’t received the package yet?
A If you have the logistics number of your package, you can check it on our order inquiry page. If not, please contact our customer service staff at info@bantexshoe.com and we will contact you as soon as possible.

Q How do I pay for my order?
A Our website can support multiple payment methods, such as: VISA, Mastercard, AE, Apple Pay, Payme and FPS. Of course there is PayPal.

Q Is your website safe?
A You can rest assured that shopping in our online store is safe. We use the latest security systems and encryption software to keep your personal details such as name, address and bank details safe.

Q What should I do if I receive the wrong or damaged product?
A We are sorry to hear that you have received the wrong product. Please contact us as soon as possible at info@bantexshoe.com. Please include your order number, the name/product code of the item you should receive and any further details. We will contact you within 3 working days to resolve your issue.

Q Can I modify the order content?
A Once you have placed your order you cannot amend any details, our warehouse team will receive the order directly and have already started processing your order.

About shipping

Q What methods can I choose to ship my goods?
A We only provide SF express shipping. If the order exceeds 350 yuan, you can enjoy free local shipping, otherwise you need to pay 30 yuan for shipping.

Q Are there any other areas where you can schedule delivery?
A We will ship to the following areas: Hong Kong, Macau, Taiwan, Singapore and the United States.

Q How long does shipping usually take?
A Usually after placing an order, you will receive the product in about 2-6 working days.

About returns and exchanges
Q Do you have return and exchange service?
A All goods in our store are non-returnable or refundable once sold.